Posted on: 7 February 2017
If you are a small business owner, and you have several customers who rely on your services, you are most likely concerned about keeping them placated so you have future business endeavors on the horizon. Since customer service is such a large part of the success of a business, it is important to take the time to have procedures in place for the handling of phone calls. Here are some tips you can use to make sure your customers are able to reach you immediately.
Use a Phone System With Paging Capabilities
If you have office staff members in your place of business, it is extremely important that they are able to get a hold of you if a phone call comes in that you cannot ignore. Purchasing a phone system with the capability to page you over an intercom system will ensure you are able to get to the call right away if necessary. This will also allow employees to transfer calls directly to another line if you are not in the office.
Consider Hiring an Answering Service
If you do not have an office staff available to help with the answering of your phone calls, it will be best to hire an answering service to do this job for you. An answering service will be able to take detailed messages from customers and will relay the information to you when you return to your place of business. You can also alert an answering service about your desire to be interrupted if an important customer happens to call when you are in the middle of another task. The service will attempt to reach you on an alternate line or via text message or email.
Keep a Second Line for Priority Calls
Keeping a cell phone on your person will ensure you are able to be reached even at times you are not in your business establishment. You can alert others to call this number if they are unable to get a hold of you via the main business line. It is important to safeguard this personal number and give it out only to trusted employees so you are not inundated with calls that you do not deem as priority cases.
If you do not wish for your number to be given out to customers, you can ask them to reach you via social media or email and use push notifications on your phone so you get these messages immediately. You will then be able to decide if you need to reach out to the writer right away.Share